If you only see the 5 minutes videos, it's because your Pegas Account is inactive and in "Limited Mode". This can be the result of the end of your membership or the fact that a payment didn't pass on your Credit Card.
You can reactivate your account at any moment or you can simply create a new account with a new membership if you're having problems with the old account.
Although sometimes the Pegas account became inactive after a movie location... If that's the case, please use the contact form at the bottom of this page.
All our videos are shot in 4K and have an average length of 28 minutes and most are in Full HD (1080p, 7500 Kbps). In order to accommodate certain customers who have less bandwidth or who do not use their mobile via WiFi, we also offer a 720p and a SD (320p) version of our videos (lower quality but less volume). In order to offer our members the best possible video quality, we use MP4 technology with H.264 encoder which offers an excellent size vs quality ratio.
The login and password are case sensitive. It is also important to not use the copy/paste function as these will often add a space at the end, preventing you from logging in.
In order to prevent password sharing or theft, we are limiting your connexions to 4 different computers (including the one you used to subscribe).
For security reasons, we will deactivate an account who has more than 3 computers.
If you think your password has been stolen or if you logged in on more than 4 different computers, please contact us using the form below in order to secure and reactivate your account
Sur le formulaire d'abonnement, notre processeur de paiement, Connect Billing, offre un essai de 2 jours (qui est pré-sélectionné) à 2.95$USD sur moviezpass.com qui est renouvelable automatiquement à 39.95$.
For more questions about this type of membership, please contact them.
Certain versions of Firefox have compatibility issues with Flash Player. If you can't access the video player, you should update your Flash player in Firefox.
Flash Player UpdateSome Internet providers are using a Firewall. If that's the case, we need to go in your computer settings and authorize the application in your modem. If you don't know how to do so, please contact your Internet provider.
Depending on your browser (Chrome, Firefox, Safari) and your configuration, it is possible that the download button launches the video player. To download the video on your computer, right-click the "download link" with your mouse and select "Save Link As...".
All requests are answered within 24 to 48 hours on week days.
*Because of the adult nature of the website, please also check in the spam or junk mail folders. Sometimes, our reply is filtered by some email programs.
If you cancel your subscription, you will no longer be billed on your credit card. You will still be able to access the site until the end of your subscription period (usually by 30 days increments).
To cancel your membership (stop the autopmatic rebills), you must fill the quality survey and go to the payment processor website and follow the instructions.
It's very important to complete the whole cancellation process because you will still be charged on your credit card again.
Cancelling my membership** Questions already answered in the FAQ will NOT receive a reply. **
No question about billing will be answered in the technical support. For any question about cancelling an account or for the billing, you must contact the payment processor directly.
Here's our payment processor.
Main Payment Processor:
Connect Billing (PegaHelpCenter)
Secondary Payment Processor:
Vendo
Third Payment Processor:
FX Billing (FXNative)
Fourth Payment Processor:
Epoch (Empty Tank)
Pegasus - Customer Support X
